Messier Than Retail: Why We Need More From Church Than Excellent Customer Service

When I’m a consumer, I want great customer service.

Whether online or in real life, I want products and services that meet my needs in the best, quickest, friendliest manner possible.

But I don’t want that from church.

Sure, I’d rather experience a church service with passionate worship, strong teaching and friendly people than one with passionless praise, shallow teaching and a sour attitude.

But church is not about great customer service. A great church experience should be about relationships.

Read more at Pivot

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